Glass House PR Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and share information when you access or use Prevail, our media monitoring and brand listening platform (“the App”).
By using Prevail, you consent to this Privacy Policy and our Terms & Conditions.
Information we collect
We collect personal and non-personal information to deliver, maintain, and improve the App’s features and performance.
We may collect the following personal data:
- Name, email address, phone number
- Company/organization details
- Login credentials
- Subscription/billing details (processed through secure third-party providers)
- Communication preferences
Content you upload
This includes data and files you intentionally upload (“User Content”), such as:
- Campaign reports
- Media files
- Brand performance metrics
You retain ownership of this content.
Information collected automatically
Collected automatically when using the App:
- Device information (device type, OS, browser type)
- IP address and approximate location
- App usage activity (pages viewed, clicks, time spent)
- Cookies and similar tracking technologies
How we use information
We use your information for the following purposes:
- Account creation and management
- Providing platform services, including analytics, reporting, and media monitoring
- Processing payments and managing subscriptions
- Improving App performance, security, and user experience
- Communicating updates, alerts, and service announcements
- Compliance with legal obligations and regulation
- Protecting users and the App from fraud, misuse, or security threats
We do not sell or rent personal data.
Legal bases for processing
For users located in the European Union, the legal bases for processing include:
- Consent (e.g., analytics, marketing communication)
- Contractual necessity (e.g., providing the services you subscribe to)
- Compliance with legal obligations
- Legitimate interests, such as security monitoring, service improvement, and operational analytics
How we share information
Your data may be shared only under these circumstances:
Such as:
- Cloud hosting providers
- Payment processors
- Analytics tools
- Third-party media APIs
All providers must meet confidentiality and data protection obligations.
We may disclose information if required to:
- Comply with court orders or legal processes
- Respond to government or regulatory requests
If Prevail undergoes a merger, acquisition, or restructuring, your data may be transferred as part of the business assets.
If you explicitly connect Prevail with external platforms, data may flow through those integrations under their respective privacy policies.
We never share data for advertising or marketing resale.
International data transfers
Data may be processed or stored in locations outside your jurisdiction.
We ensure compliance using:
- Standard Contractual Clauses (SCCs) for EU data
- Adequacy decisions where applicable
- Data protection safeguards under Kenya’s Data Protection Act (2019)
- CCPA-conforming agreements for California residents
Data retention
We retain personal data only as long as necessary for:
- Providing services
- Compliance with legal obligations
- Resolving disputes
- Security, audit, or fraud prevention
User-uploaded content is retained until your account is deleted or upon request.
Your privacy rights
Depending on your jurisdiction, you may have the following rights:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Request disclosure of categories of personal data collected
- Request deletion
- Request disclosure of how data is used and shared
- Opt-out of sale of personal data (Prevail does not sell personal data)
- Non-discrimination for exercising privacy rights
- Access and correct personal data
- Object to processing
- Withdraw consent
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise your rights, contact us at: info@glasshousepr.co.ke.
Cookies and similar technologies
We use cookies and similar tools to:
- Authenticate users
- Enhance platform performance
- Analyze usage
- Personalize user experience
You can manage cookie preferences through your browser settings.
Security
We use industry-standard safeguards, including:
- Encryption in transit and at rest
- Secure authentication protocols
- Access controls
- Regular security assessments
While we strive for maximum protection, no system is entirely foolproof.
Children’s privacy
- Prevail is not intended for users under 18 years.
- We do not knowingly collect information from minors.
- If such data is discovered, we will delete it promptly.
Your responsibilities
You are responsible for:
- Ensuring lawful use of uploaded content
- Obtaining consent from individuals whose data you upload
- Securely managing login credentials
Data breach notifications
In the event of a data breach, we will:
- Notify affected users in accordance with applicable laws
- Implement mitigation and corrective measures
Notifications follow Kenya DPA, GDPR, and CCPA regulations.
Changes to this policy
We may update this Policy to reflect:
- Legal requirements
- Platform improvements
- Operational changes
You will be notified of significant updates.
Continued use of Prevail after updates indicates acceptance.
Contact us
For questions, concerns, or data requests, contact:
Glass House PR Limited
Laiboni Centre, Lenana Road
Nairobi, Kenya